SHIPPING & RETURNS

SHIPPING
We ship to USA only, and currently do not ship to Canada or international. All orders will be processed within 2-3 business days. Orders will not be processed on weekends and holidays. Please allow additional shipping time during the holidays. Shipping charges for your order will be calculated and displayed at checkout. We are not liable for any products damaged or lost during shipping. If you received your items damaged, please contact UPS to file a claim.   

RETURNS
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, all of the following conditions must be met:

- All items must be in the same condition that you received it, unused, unworn, unwashed with the tags intact, and in its original packaging
- All items must be purchased originally from our store website at thehub-store.com (items purchased in-store must be returned to the original store)
- Discounted items are final sale and cannot be returned or exchanged
- Original receipts must be included 
- All returns must be initiated within 14 days from the date of delivery

To start a return, please contact us at info@thehub-store.com. Items sent back to us without first requesting a return will not be accepted. Please note that customers will be responsible for the return shipping costs and the original shipping fees are non-refundable. 

Please contact us for any return questions at info@thehub-store.com.

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For all damaged items, please document and take pictures for us to review.  

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned and are final sale such as jewelry, books, and food items. We also do not accept returns for personal care goods and grooming products such as brushes and nail clippers. Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
Refunds will be issued to the original form of payment used for the purchase. Please allow 3-5 business days for the payment to post on your account after the refund has been processed. Kindly note that the original shipping fees are non-refundable.